Our support team is here to help with anything related to your account, deposits, withdrawals, bonuses, the sportsbook or games at Tiki Taka. This page explains how to reach us, what to include in your message and what to expect in terms of response times.
How to Reach Us
You can contact Tiki Taka through the channels below. For most questions, live chat is the fastest option, while email suits detailed enquiries or messages that need attachments.
Live chat – available on tikitaka.me.uk for quick, real-time assistance.
Email – for detailed questions and document-related matters, with replies typically within a few hours.
Help Centre – a searchable knowledge base covering the most common questions.
What to Include in Your Message
To help us assist you quickly, please include the email address registered to your account and a clear description of your question. For payment matters, mention the method and approximate time of the transaction; for technical issues, a short note on your device and browser – with a screenshot where possible – helps us resolve things faster. For your security, never share your password with anyone, including our staff.
Response Times
We aim to answer live-chat messages within a few minutes during operating hours and to reply to emails within a few hours. During peak periods responses may take slightly longer, but we always work to resolve each enquiry as thoroughly as possible, ideally on first contact.
Verification and Payments
If your enquiry concerns verification (KYC), payments or withdrawals, our team can guide you through the required steps. Keeping your account verified in advance helps ensure withdrawals are processed without delay, and documents should always be submitted through the secure “My Account” area rather than sent by unsecured channels.
Complaints and Escalation
If something has not met your expectations, please let us know. Contact support first with the details of your concern so we can investigate and put things right. If a matter cannot be resolved directly, it may be escalated in line with the dispute-resolution procedures applicable to our licence. Every complaint is treated seriously and handled fairly and transparently.
Responsible Gambling Support
Tiki Taka is committed to responsible gambling. You can set deposit, loss and session limits, take a break or self-exclude directly from your account, and our team is happy to help you do so. If you or someone you know is affected by gambling, free and confidential support is available from independent organisations such as BeGambleAware and GamCare.
18+ | Play responsibly
Tiki Taka is intended solely for adults aged 18 and over. Gambling can be addictive; please play responsibly and set limits that fit your budget. Free, confidential support is available from independent organisations such as BeGambleAware and GamCare. The availability of games, promotions and payment options may vary by region, and bonus terms and wagering requirements apply; the current information published at tikitaka.me.uk always prevails.